Online Structure Activity Relationship Database | Online Scientific Database Product | Medicinal Chemistry Database | Small Molecule Database

Frequently Asked Questions

TROUBLE SHOOTING

  1. What should I do If I don’t receive my forgot Password email?
  2. What if I lost my password and the user name/email address provided is no longer valid?
  3. What should I do when invalid messages are displayed after I receive the forgot password or any other?
  4. What should I do if I forgot my password?
  5. Why do some logins fail even though my user name and password are correct?
  6. How do I change a password?
  7. After registering, how do I get my password?
  8. If I have lost my Registration email, what do I do?
  9. What are the next steps after I get my registration mail?
  10. Why is the system not accepting my new password?
  11. Can I change my user name?
  12. What should I do if I forget my username?
  13. I'm having trouble logging in
  14. I'm having trouble loading the site
  15. I have a problem not described here
  16. Why I am not able to receive email alerts?

GENERAL

  1. What is your privacy policy?
  2. Can I change my username?
  3. How do I know what is new in this application?
  4. Does GOSTAR support my browser?
  5. How to send feedback?
  6. I think something is missing from the FAQ.

REGISTRATION PROCESS

  1. Can I register as a individual user?
  2. What do i need to do to register?
  3. Are there any specifications in filling the user registration form?
  4. How can I protect the data I have entered?
  5. How long does it take to register to GOSTAR?
  6. How long does the registration last?
  7. Please explain the differences between evaluate user and paid user?
  8. Can a minor access this application?

SUPPORT TEAM

  1. I have not received a response to my Inquiry? What could be the reason or reasons for this?
  2. Who is on the Support Team?
  3. How are support team responses sent to me? Can I have them e-mailed to me?

 

TROUBLE SHOOTING

1. What should I do If I don’t receive my forgot Password email?
Rarely our emails are blocked or they are sent to the spam folder. If you have not received the lost password email here is what you can do, provided if the email is not in your Spam or Bulk Mail folder. Check your spam or bulk mail setting.If this does not clear up the issue, you can contact the GOSTAR support team or email support.gostar@gvkbio.com for further assistance.
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2. What if I lost my password and the user name/email address provided is no longer valid?
If you have lost your password and your email address is no longer valid, please contact the support team via email (support.gostar@gvkbio.com) to clarify the issue. When you contact us, please state your username only as you cannot retrieve your password because your email address is no longer valid.
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3. What should I do when invalid messages are displayed after I receive the forgot password or any other?
Rarely the lost password process generates a batch of corrupt keys. If you suspect this is the case, do not attempt to use the same password twice, as it will only state it is invalid a second time. Instead you can wait 24 hours to retry.
If you have waited 24 hours and you still experience this issue, please contact the support team via email (support.gostar@gvkbio.com) to clarify the issue. Be sure to mention that you have tried the step listed here or you will only be redirected back to this entry.
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4. What should I do if I forgot my password?
If you forget your password, click on “Forgot Password link” .Enter your email address/user name in the text box provided, to have a new temporary password mailed to you.
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5. Why do some logins fail even though my user name and password are correct?
After a failed login, a 5 second delay occurs during which additional logins are not accepted by the system, even if login information is typed correctly. Wait a couple of seconds and try again.
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6. How do I change a password?
You can change your password by clicking the My account link after loggging in.Select the change password option to change your password.
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7. After registering, how do I get my password?
After successfully completing your registration, you will receive the setup email within a short span of time. Use the information in this email to access the application.
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8. If I have lost my Registration email, what do I do?
First, check your spam folder to be sure the email was not quarantined.If you have lost your registration email, please contact the support team via email (support.gostar@gvkbio.com)
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9. What are the next steps after I get my registration mail?
It is simple, based on the user type you have selected at the time of registration, you can access the Application.
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10. Why is the system not accepting my new password?
If you are logging into the application for the first time, the system requires you to change your initial password. If your new password does not meet the password guidelines, the system gives an error.
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11. Can I change my user name?
Sorry, it's not possible to change your username once you've signed up for GOSTAR account. You can always sign up for a new account if you'd like to use a new username.
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12. What should I do if I forget my username?
We maintain a record of all the user details.If you no longer have the email; you can recover your username by contacting the support team.Your username will be sent to you via email.
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13. I'm having trouble logging in
We're sorry that you're experiencing trouble accessing GOSTAR. Some possible reasons for this are:
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  • Logging in with wrong username or password
  • Unsupported browser
  • Cookies
  • If you still can't login, contact the support team

14. I'm having trouble loading the site.
We're sorry that you're experiencing trouble accessing GOSTAR. Loading problems may occur if a setting in your browser, or in third-party software, conflicts with GOSTAR. To solve this problem, first check that you are using a supported browser, then try clearing your browser's cache and then firewall problems.
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15. I have a problem not described here
If your problem is not described here, first check to make sure that you are using one of the supported browsers.If your browser is supported and you are still experiencing a problem, please contact us.
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16. Why I am not able to receive email alerts?
Several factors can prevent you from receiving GOSTAR email.

  • Correct Email Address: Verify that the email address on your account is correct or not
  • Check whether you have subscribed or not in the My Alerts page.
  • Edit or Disable Spam Filters: Edit spam or junk mail filters on your email account.
  • Check Account Space: Check the space available in your email account. Many email service providers limit the amount of email you can store in your mailbox and reject messages after you reached a certain quota.
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GENERAL

1. What is your privacy policy?
Click on the privacy policy link to know more about our privacy policy details.
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2. Can I change my username?
Sorry, it's not possible to change your username once you've signed up for GOSTAR account. You can always signup for a new account if you'd like to use a new username.
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3. How do I know what is new in this application?
You can view the whats new page in the login page to know about the changes made.
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4. Does GOSTAR support my browser?
For the best experience, we recommend you to use Microsoft Internet Explorer version 7.0 or 8.0 or 9.0 as your browser. Please make sure that JavaScript and style sheets are enabled in the browser. Your computer should have Sun Java JRE version 1.5 or higher, and Java should be enabled in the browser. This site is best viewed at a resolution of 1024x768
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5. How to send feedback?
We would love to hear from you.Just click on the feedback/support link and submit your feedback.
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6. I think something is missing from the FAQ.
If you think there is something we should have covered in the FAQ, and you think that other people would benefit from the question, please do not hesitate to make this suggestion.Please send it via feedback option provided.
Note: Please do not contact us on the day that a new feature is implemented. We will make sure that any major changes and updates to the site get covered in the FAQ.
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REGISTRATION PROCESS

1. Can I register as a individual user?
Yes, you can register as individual user, which is of two types-Evaluate and paid user. Evaluate user can access the data without paying for a trial period of 7 days whereas paid user has an option to access the complete data after making a payment. Evaluate user cannot export the records where as paid user can do so.
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2. What do i need to do to register?
Simply click on the register link in the login page, fill in the user registration details, and submit. We will send the registration details via email and based on the user type you have selected, you can access the application.
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3. Are there any specifications in filling the user registration form?
There are a number of validations for each of the field provided. It is better to enter valid details to proceed with the registration process.
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4. How can I protect the data I have entered?
Registration with GOSTAR specifically provides protection and the information provided is always secure. Your subscription means you can have peace of mind when it comes to safeguarding your identity.GOSTAR offers a secure access to user through an integrated, browser-based VeriSign Certified platform.
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5. How long does it take to register to GOSTAR?
Registration is simple. After you fill in the user registration details, takes around few hours from receipt of your application form and remittance.
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6. How long does the registration last?
It depends on the type of registration. A renewal notice will be sent to you before your registration expires.If you have as a evaluate user, then your trial period will expire within the stipulated time.
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7. Please explain the differences between evaluate user and paid user?
Evaluate user can query,browse and access the application for a trial period of 7 days without making any payment,whereas paid user becomes a licensed user of the application.
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8. Can a minor access this application?
Ans: No
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SUPPORT TEAM

1. I have not received a response to my Inquiry? What could be the reason or reasons for this?
Rarely this is the case, however in the rare instance your inquiry was not responded to, below is a list of reasons why this may have occurred. Only GOSTAR related issues should be sent via the support email, If you're unsure where to ask a question that is not related to GOSTAR, you may also contact us and we will try and assist you as best as possible.
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2. Who is on the Support Team?
The Support Team consists of expertise in GOSTAR, however at times you may see some other helpful admins in the support team.
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3. How are support team responses sent to me? Can I have them e-mailed to me?
All support team responses are sent directly to the email linked to your account.
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NOTE: To access this application, please use Microsoft Internet Explorer version 7.0 or 8.0 or 9.0 as your browser. Please make sure that JavaScript and style sheets are enabled in the browser. Your computer should have Sun Java JRE version 1.5 or higher, and Java should be enabled in the browser. This site is best viewed at a resolution of 1024x768.